Job Description
Immediate opening for passionate tech enthusiasts! TechSolutions Inc. is urgently hiring an Entry-Level IT Support Specialist to join our dynamic Columbus team. If you're a recent graduate or career-changer with a knack for problem-solving and technology, this is your golden ticket to launch your IT career. We offer comprehensive training, mentorship, and a collaborative environment where your growth is our priority. Don't miss this opportunity to build foundational skills while supporting cutting-edge projects for Fortune 500 clients.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops/laptops and peripherals
- Document incidents, resolutions, and asset configurations in ticketing systems
- Collaborate with senior engineers to escalate complex technical problems
- Assist with cybersecurity best practices and user training
- Participate in system upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, Active Directory, and networking fundamentals
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Ability to lift 20 lbs and work in a fast-paced environment
- Valid driver's license and reliable transportation