Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level IT Support Specialist! We're hiring immediately to provide critical technical support to our growing client base in Oklahoma City. This is your chance to launch your career in technology with hands-on experience in network administration, hardware troubleshooting, and customer service excellence. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment designed to nurture new talent. No prior experience required – we provide full training!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide responsive technical support via phone, email, and in-person
- Document all IT issues and resolutions in ticketing systems
- Assist with network maintenance and security protocols
- Train end-users on technology best practices
- Collaborate with senior technicians on complex projects
- Support office equipment maintenance and upgrades
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- CompTIA A+ certification (or equivalent knowledge)