Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently hiring passionate individuals in Colorado Springs to provide critical technical support to our clients. This is your opportunity to gain hands-on experience with cutting-edge systems while making a tangible impact. Our collaborative environment offers mentorship and growth potential for motivated beginners. Immediate openings available – apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document incidents and resolutions in ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on complex problem-solving
- Train end-users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) a plus
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Eagerness to learn and adapt to new technologies
- Ability to work independently and as part of a team
- Valid Colorado driver's license (for occasional on-site visits)
- Customer service experience preferred but not required