Job Description
Join our dynamic Cleveland-based team as an Entry-Level IT Support Specialist and kickstart your tech career! We're urgently seeking motivated individuals to provide essential technical support across our growing organization. This is your opportunity to gain hands-on experience with cutting-edge systems while making a tangible impact on our daily operations. Our collaborative environment offers mentorship programs and rapid advancement paths for high performers. Don't miss this urgent opening to build your foundation in IT support!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Assist users with software applications and system troubleshooting
- Document technical issues and maintain accurate service records
- Collaborate with senior IT staff on system improvements
- Monitor network performance and security protocols
- Deliver user training on new technologies and systems
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts and hardware components
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license for occasional site visits