Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in Atlanta's thriving tech hub! We're urgently seeking motivated individuals with a passion for technology to provide exceptional support to our growing client base. This role offers hands-on experience with cutting-edge systems while working in a collaborative, fast-paced environment. If you're eager to learn and contribute to innovative solutions, apply now!
Responsibilities
- Provide technical support for hardware, software, and network issues
- Assist users with system installations, configurations, and troubleshooting
- Document technical processes and maintain support tickets
- Collaborate with senior engineers on complex problem resolution
- Conduct regular system updates and security patches
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service orientation with patience and empathy
- CompTIA A+ certification preferred (not required)