Job Description
Join our dynamic IT team at TechSolutions Inc. and launch your career in technology! We're seeking motivated entry-level professionals to provide essential technical support to our clients. This immediate opening offers comprehensive training and growth opportunities in a collaborative environment. If you're passionate about problem-solving and eager to learn, this is your chance to build a foundation in IT support.
Responsibilities
- Provide technical assistance via phone, email, and remote support
- Troubleshoot hardware/software issues for enterprise clients
- Install and configure computer systems and peripherals
- Document support tickets and maintain accurate records
- Collaborate with senior technicians on complex issues
- Conduct routine system maintenance and updates
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent (college preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy
- CompTIA A+ certification a plus (not required)