Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! InnovateTech Solutions is a rapidly growing tech firm committed to fostering talent. We're seeking motivated individuals with a passion for problem-solving and customer service to provide essential technical support to our clients. This immediate opening offers comprehensive training, mentorship, and growth opportunities in a collaborative environment. If you're eager to build your IT foundation in Baltimore's thriving tech scene, this is your perfect launchpad!
Responsibilities
- Provide responsive technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document technical issues and resolutions in service tracking systems
- Collaborate with senior team members on complex IT projects
- Deliver user training on company systems and best practices
- Assist with cybersecurity protocols and data protection measures
- Participate in IT infrastructure maintenance and upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows, macOS, and network fundamentals
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional on-site visits