Job Description
Join our dynamic team at TechSolutions NC as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Raleigh's thriving tech hub. Enjoy comprehensive training, mentorship from industry experts, and immediate impact in a fast-paced environment. Start date: Immediate! Grow with us while supporting cutting-edge solutions for Fortune 500 clients.
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues via phone, email, and chat
- Deploy and configure Windows/macOS systems and peripherals
- Document IT processes and create troubleshooting knowledge base articles
- Assist with network security protocols and endpoint management
- Collaborate with senior engineers on infrastructure projects
- Manage helpdesk ticketing system with SLA adherence
- Conduct user training on new technologies
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification preferred (or willingness to obtain within 90 days)
- Proficiency with Windows OS and basic networking concepts
- Strong troubleshooting and analytical skills
- Excellent written/verbal communication abilities
- Ability to lift 30 lbs and work in standing/walking positions
- Valid NC driver's license (client site visits required)
- US citizenship or permanent residency required