Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently hiring passionate individuals in Charlotte to provide critical technical support to our growing client base. This is your opportunity to work with cutting-edge systems while receiving comprehensive training from industry experts. Our collaborative environment fosters professional growth, and we offer competitive benefits including health insurance, 401k matching, and paid time off. Don't miss this urgent opening – apply today to become part of our innovative team!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts and permissions across organizational systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on complex troubleshooting
- Conduct routine system maintenance and updates
- Deliver excellent customer service with clear communication
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS and Microsoft Office Suite
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)