Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist in Oklahoma City! We're urgently hiring motivated individuals ready to launch their tech careers. This role offers hands-on experience in enterprise IT environments with rapid growth opportunities. You'll work alongside industry experts to deliver exceptional user support while mastering cutting-edge technologies. Our culture emphasizes innovation, collaboration, and continuous learning—perfect for career starters.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows 10/11 systems and peripherals
- Manage service ticket systems with SLA adherence
- Document technical procedures and knowledge base articles
- Assist with cybersecurity best practices implementation
- Collaborate with cross-functional teams on IT projects
- Conduct user training on new technologies
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic knowledge of Active Directory, Office 365, and networking fundamentals
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid driver's license for occasional off-site support