Job Description
Join our dynamic team at TechFlow Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals passionate about technology to provide exceptional technical support to our clients. This is your chance to launch your career in IT with hands-on experience in troubleshooting, system maintenance, and client communication. Enjoy comprehensive training, a collaborative work environment, and clear growth opportunities. Apply now to secure your spot in one of Jacksonville's fastest-growing tech companies!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Assist users with password resets, account management, and software installations
- Collaborate with senior technicians on complex technical problems
- Conduct routine system updates and security patches
- Train users on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic understanding of Windows, macOS, and network fundamentals
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license and reliable transportation
- Must be available for on-call rotation (weekends/weekends)