Job Description
Join our dynamic IT team as an Entry-Level Support Specialist! We're urgently hiring passionate individuals to provide technical assistance and ensure seamless operations for our growing client base. This is your opportunity to launch a rewarding career in technology with comprehensive training and mentorship.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Provide remote and on-site technical support to end-users
- Install, configure, and maintain network infrastructure components
- Document troubleshooting procedures and technical solutions
- Collaborate with senior engineers on complex system deployments
- Monitor system performance and proactively address vulnerabilities
- Train staff on new technologies and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service mindset with strong communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)
- Valid Illinois driver's license for occasional site visits