Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist! We're hiring immediately for motivated individuals launching their tech careers in Atlanta. You'll provide critical technical support to our growing client base while receiving mentorship from senior engineers. This role offers rapid skill development in cloud technologies and cybersecurity within a collaborative, growth-oriented environment. Perfect for recent graduates with passion for problem-solving and customer service!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with cross-functional teams to resolve complex problems
- Assist with network administration and security protocols
- Train users on new technologies and best practices
- Participate in 24/7 on-call rotation (rotating schedule)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking
- Customer service experience with strong communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to troubleshoot hardware/software issues independently
- Valid driver's license and reliable transportation
- U.S. citizenship or permanent residency required
- Must pass background check and drug screening