Job Description
Join our dynamic IT team as an Entry-Level Support Specialist! We're urgently hiring motivated individuals to provide technical assistance to our growing client base in Jacksonville. This is your launchpad into a rewarding tech career with competitive compensation, comprehensive benefits, and rapid growth opportunities. Don't miss this urgent opportunity to start your IT journey!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide responsive technical support via phone, email, and chat
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex technical problems
- Conduct system maintenance and security updates
- Train users on new technology implementations
- Monitor network performance and system health
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Customer service orientation and problem-solving skills
- Ability to learn new technologies quickly
- Valid driver's license and reliable transportation
- CompTIA A+ certification (or willingness to obtain within 6 months)
- US citizenship or work authorization required