Job Description
Join our dynamic team at TechSprint Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals in Houston to provide critical technical support to our clients. This is your gateway to a thriving career in IT with hands-on experience in a fast-paced environment. If you're passionate about technology and eager to learn, we want you!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex problem-solving
- Conduct user training on new technologies and best practices
- Monitor system performance and security protocols
- Assist with network administration tasks as needed
Qualifications
- High school diploma or equivalent; relevant certifications a plus
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong troubleshooting and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team settings
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly