Job Description
Join our dynamic tech team as an Entry-Level IT Support Specialist! We're hiring immediately for motivated individuals in Colorado Springs to provide essential technical support and drive innovation. Perfect for recent graduates or career changers eager to launch their IT careers. Enjoy competitive pay, comprehensive benefits, and a collaborative environment focused on growth.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Assist with network connectivity and security protocols
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Monitor ticket queues and ensure timely resolution (SLA adherence)
- Participate in cross-departmental tech initiatives
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS, networking concepts, and cloud platforms
- Strong problem-solving skills and customer service orientation
- Ability to learn technical concepts quickly and adapt to new technologies
- Excellent written and verbal communication skills
- Valid Colorado driver's license (required for occasional on-site visits)
- Passion for technology and helping others