Job Description
Join our dynamic team at Albuquerque Tech Solutions and launch your career in IT! We're seeking motivated entry-level professionals to provide essential technical support to our growing client base. This immediate hire opportunity offers comprehensive training, mentorship, and clear pathways for advancement. If you're passionate about technology and eager to learn, Albuquerque Tech Solutions is the perfect place to start your professional journey. Enjoy competitive benefits, a collaborative work environment, and the chance to make an immediate impact in our community.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist users with system installations, configurations, and troubleshooting
- Document technical issues and resolutions in our service desk system
- Collaborate with senior technicians to resolve complex problems
- Conduct regular system maintenance and updates
- Deliver user training on new technologies and best practices
- Participate in IT security protocols and awareness initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts and hardware troubleshooting
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification a plus but not required