Job Description
Urgent Opening! Kickstart your tech career with TechForward KC, Kansas City's fastest-growing tech incubator. We're seeking passionate entry-level IT Support Specialists to join our dynamic team and help shape the future of local innovation. This is your chance to gain hands-on experience in a collaborative environment while supporting cutting-edge startups.
Why Join Us?
- Accelerated career growth with mentorship from industry veterans
- Competitive salary + performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Flexible hybrid work schedule
- Tuition reimbursement for IT certifications
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues
- Manage helpdesk tickets and system monitoring
- Deploy and configure workstations and mobile devices
- Document IT processes and create knowledge base articles
- Assist with network administration and security protocols
- Train end-users on new technologies
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Customer service orientation with strong communication skills
- Ability to troubleshoot hardware/software issues independently
- CompTIA A+ or Network+ certification (preferred but not required)
- Valid driver's license and reliable transportation