Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals passionate about technology to provide essential support to our growing client base. This role offers unparalleled growth opportunities, mentorship from industry experts, and a chance to build your career in one of Albuquerque's fastest-growing tech sectors. No prior experience required – we provide comprehensive training!
Why Join Us?
- Competitive salary with performance bonuses
- 100% paid health benefits and 401(k) matching
- Clear career advancement path to senior roles
- Collaborative, inclusive work environment
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person
- Diagnose and resolve hardware/software issues
- Install and configure computer systems and networks
- Document all incidents and solutions in ITSM system
- Assist with employee onboarding and equipment setup
- Collaborate with senior technicians on complex issues
- Maintain inventory of IT assets and supplies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Excellent communication and customer service skills
- Ability to troubleshoot hardware/software problems
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs and work flexible hours
- Must pass background check and drug screen