Job Description
Join our dynamic tech team immediately! TechSolutions Inc. is seeking passionate entry-level IT Support Specialists to launch their careers in Sacramento's thriving tech hub.
This is your opportunity to gain hands-on experience with cutting-edge technologies while supporting innovative projects for Fortune 500 clients. We offer comprehensive training, mentorship, and a clear career progression path.
Why TechSolutions?
- Immediate start date
- Competitive salary + performance bonuses
- 100% paid certifications
- Modern downtown office
- Collaborative culture focused on growth
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via phone, email, and remote accessDocument incidents and solutions using ITSM software (ServiceNow)
- Assist with software installations, configurations, and updates
- Train end-users on new technologies and best practices
- Collaborate with senior engineers on complex projects
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with strong communication skills
- Problem-solving mindset and attention to detail
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional on-site visits