Job Description
Join our dynamic team at TechSolutions Illinois as an Entry-Level IT Support Specialist! We're seeking motivated individuals passionate about technology to provide critical IT infrastructure support. This is your gateway to a thriving career in IT with comprehensive training and rapid advancement opportunities. Enjoy competitive benefits, flexible scheduling, and a collaborative startup environment.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on network infrastructure projects
- Conduct regular system updates and maintenance checks
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; IT certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving skills and customer service aptitude
- Ability to work independently and in team environments
- Excellent verbal/written communication skills
- Willingness to learn new technologies quickly
- Valid driver's license (occasional on-site visits required)