Job Description
Join InnovateCleveland Tech's dynamic team as an Entry-Level IT Support Specialist! We're seeking motivated individuals ready to launch their tech careers in Cleveland's thriving innovation hub. This immediate opening offers hands-on experience with cutting-edge systems while providing critical infrastructure support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment designed for professional growth.
Why InnovateCleveland Tech? We're a rapidly growing tech firm committed to nurturing talent. Our mentorship program pairs you with senior engineers, and our flexible work culture supports work-life balance. Located in Cleveland's Tech Corridor, you'll be at the heart of Ohio's emerging tech ecosystem.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage Active Directory accounts and group policies
- Document technical procedures and maintain support ticket systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Assist with cybersecurity protocols and data protection measures
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, networking fundamentals, and security practices
- Strong problem-solving abilities with customer service mindset
- Excellent written/verbal communication skills
- Ability to lift 30 lbs for hardware installations
- Valid Ohio driver's license (for occasional client site visits)