Job Description
Join our dynamic IT team at TechForward Solutions and jumpstart your career in technology! We're urgently seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base in Sacramento. This is your golden ticket to gain hands-on experience in network administration, cybersecurity protocols, and cloud technologies while working alongside industry mentors. No prior experience required – we provide comprehensive training and career advancement opportunities. If you're passionate about technology and eager to grow in a fast-paced environment, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot desktops, laptops, and network peripherals
- Assist with network maintenance and security monitoring tasks
- Document technical procedures and maintain accurate service logs
- Collaborate with senior technicians on complex system deployments
- Participate in on-call rotation for after-hours emergency support
- Conduct user training sessions for new technology implementations
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts and troubleshooting methodologies
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and collaboratively in team environments
- Valid California driver's license for occasional client site visits
- Must be available for immediate start (within 2 weeks)