Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Philadelphia! We're urgently seeking tech-savvy individuals to provide critical support to our growing client base. This is your chance to launch your career in IT with comprehensive training and mentorship from industry experts. If you're passionate about problem-solving and eager to grow in a fast-paced environment, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on infrastructure projects
- Assist with cybersecurity protocols and data protection measures
- Deliver exceptional customer service via phone, email, and chat
- Participate in regular training to stay updated on emerging technologies
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows, macOS, and networking fundamentals
- Strong problem-solving and communication skills
- Customer service experience (retail or hospitality acceptable)
- CompTIA A+ certification or equivalent knowledge
- Ability to lift 30 lbs and work in varied environments
- Valid driver's license for occasional site visits
- Quick learner with adaptability to new technologies