Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist in Jacksonville! This urgent opening is your gateway to a thriving tech career. We're seeking motivated individuals passionate about technology to deliver exceptional user support and maintain our digital infrastructure. Enjoy comprehensive training, growth opportunities, and a collaborative work environment. Apply today and become part of Jacksonville's fastest-growing tech hub!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage helpdesk tickets and resolve user inquiries within SLA
- Assist with network administration and system monitoring
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Implement cybersecurity best practices across systems
- Train end-users on new technologies and protocols
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts and cloud services
- Strong problem-solving and communication skills
- Customer service mindset with patience and adaptability
- A+ or CompTIA Network+ certification (or willing to obtain)
- Ability to work flexible hours including occasional on-call duties