Job Description
Join our dynamic Denver team as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals to provide critical technical support to our growing client base. This is your chance to launch your career in tech with hands-on experience in network administration, hardware troubleshooting, and customer service excellence.
Our 90-day accelerated training program ensures you'll gain industry certifications while contributing to real-world projects. Enjoy competitive benefits, flexible scheduling, and a collaborative environment where your growth is prioritized.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain network infrastructure
- Provide remote and on-site technical support via ticket system
- Document technical procedures and maintain knowledge base
- Collaborate with senior engineers on complex system deployments
- Conduct user training sessions for new technologies
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience with problem-solving mindset
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for equipment handling
- Valid Colorado driver's license for client visits
- Quick learner with adaptability to new technologies