Job Description
Launch your tech career this week with TechStart Phoenix! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team immediately. This is your chance to gain hands-on experience in a fast-paced environment while supporting innovative solutions for Fortune 500 clients. Enjoy comprehensive training, mentorship from industry veterans, and a clear path to career advancement. Our Phoenix hub offers modern amenities, flexible scheduling options, and a collaborative culture that values growth and innovation.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions in service management systems
- Collaborate with senior engineers to resolve complex technical problems
- Train end-users on new technologies and best practices
- Monitor system performance and implement security protocols
- Participate in IT infrastructure improvement projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and network fundamentals
- Customer service experience with strong problem-solving skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work flexible hours including occasional evenings
- Valid Arizona driver's license (for occasional client site visits)
- Strong written and verbal communication skills
- Passion for technology and continuous learning