Job Description
Join TechNova Solutions this week as an Entry-Level IT Support Specialist and launch your career in Detroit's thriving tech scene! We're seeking motivated individuals ready to hit the ground running in a dynamic environment where you'll gain hands-on experience with cutting-edge technologies. This is your chance to work alongside industry experts while contributing to innovative projects that impact local businesses. Our comprehensive training program ensures you'll develop critical skills in hardware diagnostics, network administration, and cybersecurity best practices. Plus, enjoy competitive benefits, flexible scheduling options, and a clear career growth path within our expanding Detroit headquarters.
Responsibilities
- Provide Tier 1 technical support for desktop/laptop hardware and software issues
- Install, configure, and maintain network infrastructure including routers and switches
- Document IT processes and create knowledge base articles for team reference
- Collaborate with cross-functional teams to implement system upgrades and security patches
- Monitor network performance using diagnostic tools and troubleshoot connectivity issues
- Assist in disaster recovery planning and data backup procedures
- Train end-users on new software implementations and system updates
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent certification (CompTIA A+, Network+)
- Basic knowledge of Windows/macOS operating systems and common productivity software
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and cloud platforms
- Strong problem-solving skills with ability to troubleshoot systematically
- Excellent written and verbal communication abilities
- Ability to work independently and manage multiple priorities in fast-paced environment
- Valid driver's license and reliable transportation for occasional on-site client visits