Job Description
Join our dynamic team at InnovateTech Solutions and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to join our San Diego headquarters immediately. This is a rare opportunity to gain hands-on experience in a fast-paced environment with mentorship from industry experts. You'll be instrumental in providing exceptional technical support to our growing client base while building foundational skills in network administration and cybersecurity.
Our culture values innovation, collaboration, and continuous learning. As part of our team, you'll receive comprehensive training and exposure to cutting-edge technologies. This role offers a clear career path with rapid advancement opportunities for high performers.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all IT activities using ticketing systems and knowledge bases
- Collaborate with senior engineers on infrastructure projects
- Conduct user training on new technologies and security protocols
- Monitor system health and perform routine maintenance tasks
- Assist in implementing cybersecurity best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred but not required
- Ability to lift 30 lbs and work in a fast-paced environment