Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level IT Support Specialist! We're seeking motivated individuals with a passion for technology to provide essential IT services to our growing client base. This is your opportunity to launch your career in a fast-paced environment where you'll gain hands-on experience with cutting-edge systems while making a tangible impact. We offer comprehensive training, mentorship programs, and a collaborative culture that values innovation and growth.
As a key member of our IT department, you'll be at the forefront of digital transformation initiatives, supporting both internal teams and external clients with their technical needs. Our commitment to employee development ensures you'll build valuable skills in networking, cybersecurity, and system administration that will propel your career forward.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network devices
- Manage user accounts, permissions, and access controls across multiple platforms
- Document technical procedures, solutions, and asset inventories in ticketing systems
- Assist in cybersecurity awareness training and basic threat remediation
- Collaborate with senior engineers on complex system implementations
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Microsoft Office Suite, and basic networking concepts
- Excellent problem-solving skills and ability to learn new technologies quickly
- Strong written/verbal communication skills and customer service mindset
- Experience with helpdesk ticketing systems (Service Desk Plus preferred)
- Valid driver's license and reliable transportation