Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist in the heart of New Orleans! This urgent opening is perfect for recent graduates eager to launch their tech careers. You'll provide critical technical support to our growing client base while working alongside industry experts in a dynamic, collaborative environment. Enjoy competitive benefits, professional development opportunities, and the chance to make an immediate impact in a city known for its vibrant culture and innovation.
We offer flexible work arrangements, comprehensive health insurance, and a relocation assistance package for qualified candidates. Apply now to become part of our mission to transform businesses through technology excellence.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network devices
- Document all support tickets and maintain accurate knowledge base articles
- Collaborate with senior technicians to resolve complex technical problems
- Conduct system audits and implement security best practices
- Train end-users on new technologies and software applications
- Assist with IT asset management and inventory tracking
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows operating systems and networking fundamentals
- Strong problem-solving abilities with customer service focus
- CompTIA A+ certification or willingness to obtain within 6 months
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation
- Willingness to work occasional evenings/weekends for system maintenance