Job Description
Are you looking for a career that starts immediately? Houston Digital Solutions is seeking driven, ambitious individuals to join our dynamic IT Support team. We are looking for eager learners who want to launch their career in technology without the need for prior experience. Join a company that values growth, innovation, and a collaborative culture in the heart of Houston.
As a Junior Support Associate, you will be the first point of contact for our clients, ensuring they receive top-tier technical assistance and service. We offer comprehensive training and a clear path for advancement.
Responsibilities
- Provide friendly and efficient technical support via phone, email, and live chat to resolve customer inquiries.
- Troubleshoot basic hardware and software issues to ensure client satisfaction.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with the senior engineering team to identify common technical trends and improve product features.
- Assist in the setup and configuration of new user accounts and devices.
- Maintain a high level of professionalism and confidentiality in all communications.
Qualifications
- High school diploma or GED equivalent (Bachelor's degree preferred but not required).
- Basic computer literacy and strong typing skills.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work full-time, including weekends and holidays, as required.
- A reliable high-speed internet connection for potential remote work elements.
- Willingness to learn new technologies quickly.