Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist in Dallas! We're hiring immediately for motivated tech enthusiasts ready to launch their careers. You'll provide critical technical support to our growing client base while gaining hands-on experience in network administration, cybersecurity, and system optimization. This is your chance to work with cutting-edge technology in a collaborative environment with mentorship from industry veterans. Immediate start available for qualified candidates!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Monitor network performance and security alerts
- Conduct user training on new technologies and best practices
- Assist with system upgrades and maintenance schedules
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional client site visits