Job Description
Join our dynamic team at Oakland Community Services! We're urgently hiring motivated individuals with no prior experience for our entry-level Customer Support Specialist role. We provide comprehensive training and a supportive environment to launch your career in customer service. This is your opportunity to grow professionally while making a meaningful impact in the Oakland community.
What We Offer:
- Full paid training program
- Clear career advancement path
- Comprehensive benefits package
- Collaborative team culture
- Competitive hourly wage
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Participate in ongoing training sessions
- Contribute to a positive team environment
- Meet daily performance metrics
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills
- Positive attitude and eagerness to learn
- Basic computer literacy
- Ability to work in a fast-paced setting
- Reliable transportation to our Oakland office
- Pass background check and drug screening