Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Support Specialist! We're hiring immediately for motivated individuals eager to launch their careers in customer service. This full-time role offers comprehensive training and growth opportunities in a supportive environment. Help us deliver exceptional experiences to our clients while building valuable professional skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and escalate complex cases to senior team members
- Document interactions accurately in our CRM system
- Collaborate with sales and product teams to address customer needs
- Meet daily performance metrics for response times and resolution rates
- Contribute to continuous improvement of support processes
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience (internships welcome)
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office and basic tech tools
- Ability to work in a fast-paced, team-oriented environment
- Positive attitude and willingness to learn new systems
- Must be authorized to work in the United States