Job Description
Join our rapidly growing team in Boston's thriving tech hub! We're urgently seeking motivated individuals to launch their careers in customer support. No prior experience required – we provide comprehensive paid training and mentorship from day one. This is your chance to join a forward-thinking company with competitive benefits, career advancement opportunities, and a vibrant downtown workspace. Apply now to secure your spot in our next training cohort!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve escalated issues
- Participate in daily training sessions to master product knowledge
- Meet weekly performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Maintain positive team culture through daily stand-ups
Qualifications
- High school diploma or equivalent (students encouraged to apply)
- Excellent communication skills and active listening ability
- Basic computer proficiency and typing speed of 30+ WPM
- Strong problem-solving mindset and adaptability
- Ability to work flexible hours including occasional weekends
- Passion for helping others and learning new technologies
- U.S. work authorization required
- No experience necessary – training provided