Job Description
Are you looking for an immediate opportunity to launch your career in New York?
Nexus Solutions is seeking a dedicated Customer Support Associate to join our growing team. We pride ourselves on being an inclusive workplace that values potential over experience. If you are a reliable individual with a passion for helping others, we want to hear from you.
In this role, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and empathy.
Responsibilities
- Handle Inquiries: Assist customers via phone, email, and live chat to resolve product or service-related questions.
- Issue Resolution: Troubleshoot basic technical issues and escalate complex problems to senior management when necessary.
- Data Management: Maintain accurate and up-to-date customer records in our CRM system.
- Process Orders: Process returns, exchanges, and new orders efficiently.
- Feedback Collection: Gather customer feedback and relay it to the product team to help improve our services.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: No prior experience required. We provide comprehensive on-the-job training.
- Skills: Strong verbal and written communication skills.
- Computer Literacy: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Attitude: A positive, patient, and professional demeanor.