Job Description
Are you ready to launch your career?
Horizon Data Systems is looking for motivated Entry Level Customer Success Specialists to join our growing team in Minneapolis, MN. We are currently hiring immediately for this high-impact role, offering full training and a clear path for advancement.
As a vital part of our support team, you will be the first point of contact for our valued clients, ensuring their experience with our services is seamless and positive. This is a fantastic opportunity for recent graduates or anyone looking to start a stable, rewarding career in customer service.
Responsibilities
- Client Communication: Respond to incoming inquiries via phone, email, and chat in a professional and timely manner.
- Problem Solving: Resolve client issues and questions with empathy and efficiency, escalating complex cases when necessary.
- Account Management: Assist in the onboarding process for new clients and ensure they understand our platform features.
- Data Entry: Maintain accurate records of customer interactions and transactions in our CRM software.
- Team Collaboration: Work closely with sales and technical teams to ensure a unified customer experience.
Qualifications
- Education: High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Experience: No prior experience required—we provide comprehensive training!
- Skills: Strong written and verbal communication skills with a focus on customer service.
- Technical: Basic computer proficiency and willingness to learn new software systems.
- Soft Skills: Exceptional problem-solving abilities and a positive, professional attitude.