Job Description
Join our dynamic team at Urban Solutions Group and kickstart your career in customer service! We're seeking motivated individuals with no prior experience to join our Chicago-based operations. This is your opportunity to develop professional skills while making a real impact. Our comprehensive training program ensures you're prepared from day one. Enjoy competitive pay, flexible scheduling, and a supportive work environment designed for growth. Perfect for recent graduates or career changers looking to enter the workforce immediately.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism
- Process orders and resolve billing discrepancies accurately
- Document all interactions in our CRM system
- Collaborate with team members to resolve complex customer issues
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (students welcome)
- No prior experience required – we train everyone
- Strong communication skills and positive attitude
- Ability to multitask in a fast-paced environment
- Basic computer literacy and typing skills
- Reliable transportation to downtown Chicago location
- Openness to feedback and willingness to learn