Job Description
Join Tampa Bay Innovations' dynamic team immediately! We're seeking motivated Entry-Level Customer Specialists to drive our client satisfaction initiatives. This urgent opening offers rapid career growth in a supportive environment with comprehensive training. Perfect for recent graduates or career changers seeking to launch in Tampa's thriving tech sector. Enjoy competitive pay, health benefits, and a downtown location with flexible scheduling options.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems
- Collaborate with cross-functional teams
- Process transactions and update account details
- Identify upsell opportunities
- Meet daily performance metrics
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Proficient in Microsoft Office Suite
- Strong written and verbal communication
- Ability to work flexible hours
- Problem-solving aptitude
- Basic data entry skills (35+ WPM)