Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Charlotte, NC! We're hiring immediately for motivated individuals with no prior experience. This role offers comprehensive training, competitive pay, and opportunities for growth within our rapidly expanding organization. Enjoy a supportive environment where your success is prioritized, with flexible scheduling and full-time benefits including health insurance and paid time off.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, update records, and resolve billing discrepancies accurately
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training programs to enhance product knowledge
- Meet daily performance metrics for response times and resolution rates
- Document all customer interactions in our CRM system
- Identify opportunities to improve customer satisfaction workflows
Qualifications
- High school diploma or equivalent (no college required)
- No prior experience necessary – we provide full training
- Strong communication skills and positive attitude
- Basic computer proficiency with ability to learn new software
- Ability to work in a fast-paced environment
- Reliable internet connection for remote work options
- Must pass background check and drug screening
- Willingness to work flexible hours including evenings/weekends