Job Description
Launch your career this week with Denver's fastest-growing customer service team! No experience required – we provide comprehensive paid training to transform motivated beginners into customer service professionals. Join our inclusive Denver-based team where growth opportunities start on day one.
As a Customer Service Specialist, you'll become the voice of our innovative clients while building transferable skills in communication, problem-solving, and digital tools. We invest in our people with structured career paths, competitive benefits, and a culture that celebrates your progress.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using our proprietary CRM system and knowledge base
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with senior team members to escalate complex cases effectively
- Participate in daily coaching sessions to refine service techniques
- Meet weekly performance metrics for response time and resolution rate
- Contribute to process improvement initiatives during team huddles
Qualifications
- No experience required – comprehensive training provided
- High school diploma or equivalent (college students encouraged)
- Exceptional verbal and written communication skills
- Proficient with basic computer applications (email, browsers)
- Ability to type 25+ WPM with high accuracy
- Positive attitude and willingness to learn new technologies
- Must be available for immediate start (this week)
- Authorized to work in the United States