Job Description
Start your career this week with no experience required! Apex Solutions Group is seeking motivated Entry-Level Customer Service Specialists to join our dynamic team in Charlotte, NC. We provide comprehensive paid training and immediate start dates for qualified candidates.
What We Offer:
- Competitive hourly pay ($16-$20) + performance bonuses
- Comprehensive paid training program
- Clear career advancement path
- Health benefits and 401(k) matching
- Collaborative, supportive work environment
Why Join Us? As a rapidly growing tech services company, we invest heavily in our people. No prior experience? No problem! We provide all tools and training needed to succeed. Our Charlotte office features modern amenities and a vibrant culture focused on growth and recognition.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM system
- Collaborate with team to improve service quality
- Meet performance metrics (response time, satisfaction scores)
- Complete ongoing product training modules
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary
- Strong verbal communication skills
- Basic computer proficiency
- Positive, solution-oriented mindset
- Ability to work in fast-paced environment
- Reliable transportation to Charlotte office
- Flexible availability (including weekends)