Job Description
Join Atlanta's fastest-growing startup as an Entry-Level Customer Service Specialist! No experience required—we provide comprehensive training to launch your career in customer support. Work in a dynamic downtown Atlanta office with competitive benefits and growth opportunities. Perfect for recent graduates or career changers looking to break into professional services.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using internal knowledge base and escalation protocols
- Document interactions in CRM system with accurate details
- Collaborate with team members to improve customer satisfaction metrics
- Participate in weekly training sessions to enhance product knowledge
- Meet daily performance targets for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and patience
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and willingness to learn
- Ability to work flexible hours including evenings
- Valid US work authorization
- Pass background check and drug screen