Job Description
Launch your career this week with Phoenix Growth Solutions! We're seeking motivated individuals for our entry-level Customer Service Specialist role in Phoenix, AZ. No prior experience required – we provide comprehensive training and a supportive environment for career growth. Join our dynamic team and gain valuable skills while serving Arizona's thriving business community.
Enjoy competitive pay, flexible scheduling options, and opportunities for advancement within 6 months. Our modern downtown office offers a collaborative atmosphere with performance-based bonuses and health benefits. Start immediately with our accelerated onboarding program!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, account, and service issues using our CRM system
- Process transactions and maintain accurate customer records
- Collaborate with support teams to ensure seamless service delivery
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no college degree required)
- Zero prior experience necessary – entry-level candidates encouraged
- Strong communication skills and positive attitude
- Ability to type 25+ WPM with basic computer proficiency
- Reliable transportation to our Phoenix office (public transit accessible)
- Availability for weekday shifts between 8 AM - 6 PM
- Eagerness to learn and grow with our team
- Background check required post-offer