Job Description
Join our dynamic team at MetroConnect Solutions! We're urgently hiring enthusiastic individuals for entry-level customer service roles in the heart of NYC. No prior experience required – we provide comprehensive training to launch your career. Enjoy competitive pay, flexible scheduling, and growth opportunities in a supportive environment. Apply today and become part of New York's fastest-growing service provider!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues using our proprietary CRM system
- Collaborate with team members to maintain high service standards
- Document interactions accurately in our customer database
- Identify upsell opportunities to enhance customer satisfaction
- Attend weekly training sessions to master product knowledge
- Contribute to team performance metrics and continuous improvement
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent verbal communication skills in English
- Basic computer proficiency with willingness to learn new software
- Strong problem-solving abilities and attention to detail
- Positive attitude and ability to thrive in fast-paced settings
- Reliable transportation to Manhattan office
- Availability for weekday shifts (8 AM - 8 PM)
- No experience required – training provided!