Job Description
Join our dynamic team at Growth Solutions Group as an Entry-Level Customer Service Specialist! We're hiring immediately for motivated individuals with no prior experience. This is your opportunity to launch a rewarding career in customer support while receiving comprehensive training and mentorship. Our Oklahoma City office offers a supportive environment with growth potential into senior roles.
As a key member of our client success team, you'll be the first point of contact for our valued customers, ensuring their needs are met with professionalism and enthusiasm. We provide all necessary tools and training, making this perfect for recent graduates, career changers, or anyone seeking a fresh start. Competitive benefits package includes health insurance, paid time off, and professional development opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and account updates accurately
- Collaborate with team members to share best practices and improve service quality
- Document all interactions in our CRM system following company protocols
- Identify opportunities to upsell relevant products and services
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- No prior experience required - we train all new hires
- Strong communication skills with clear speaking voice
- Basic computer proficiency and ability to learn new software
- Positive attitude and passion for helping others
- Ability to work in a fast-paced environment
- Reliable attendance and punctuality
- Must pass background check and drug screening