Job Description
Join Georgia Tech Solutions Inc., Atlanta's leading tech support innovator, and launch your career in our dynamic customer service team! We're urgently seeking motivated individuals with no prior experience to join our supportive training program. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in a collaborative environment.
Why Join Us?
- Free industry-recognized certification upon completion
- Flexible scheduling options including day/night shifts
- Performance-based quarterly bonuses
- Modern downtown Atlanta office with free parking
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Troubleshoot technical issues using our proprietary knowledge base
- Document customer interactions in CRM system
- Collaborate with technical teams for complex issue escalation
- Maintain 95%+ customer satisfaction metrics
- Participate in bi-weekly skill development workshops
- Support product launches with specialized training
Qualifications
- No prior experience required – we provide full training
- High school diploma or equivalent (GED accepted)
- Basic computer literacy and internet navigation skills
- Strong verbal communication abilities
- Ability to multitask in fast-paced environments
- Reliable transportation to downtown Atlanta location
- Must pass background check and drug screening
- Fluent English proficiency (Spanish speakers preferred)