Job Description
Are you looking for a rewarding career in Boston, MA with immediate start opportunities?
Boston Tech Solutions is currently hiring Entry-Level Customer Service Representatives. We pride ourselves on being an equal opportunity employer that values talent over tenure. No prior experience is necessary; we provide comprehensive on-the-job training.
Join our dynamic team and take the first step towards a stable, high-growth career in the heart of Massachusetts.
Responsibilities
- Handle Customer Inquiries: Respond to incoming calls and emails regarding products and services in a professional and timely manner.
- Process Orders: Accurately input and manage customer orders, ensuring data integrity and satisfaction.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to maintain high retention rates.
- Maintain Records: Keep detailed and organized records of customer interactions and transactions.
- Collaborate with Team: Work closely with the sales and support teams to ensure seamless service delivery.
Qualifications
- Education: High School Diploma or GED is required.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and web browsers.
- Reliability: Ability to arrive on time and maintain a professional attendance record.
- Attitude: A positive, eager-to-learn mindset with a strong desire to succeed.