Job Description
Join our dynamic team at Capital Connect Solutions as an Entry-Level Customer Service Representative! We're hiring immediately for motivated individuals in Washington DC—no prior experience required. If you're passionate about helping others and eager to start your career, we'll provide comprehensive training and a supportive environment. Enjoy competitive benefits, growth opportunities, and a vibrant workplace in the heart of DC.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in CRM systems
- Collaborate with team members to deliver seamless customer experiences
- Adhere to company policies and service protocols
- Continuously improve product knowledge through provided training
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary—training provided
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and willingness to learn
- Must be authorized to work in the US